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Software Evaluation Services

In this changing world of software solutions evaluating or auditing an integrated business system is not easy. You watch software demonstration after demonstration. After a while all of the features and functions start to seem the same in your mind. You wonder how you will ever make the right decision. What should the criteria be? How should you weight the software? If your company is looking to purchase an integrated system solution, a complimentary package, or audit an existing system, we have a structured approach to make the job faster and easier for you. With the help of one of our system experts we will help your company accomplish the following:

1. Define Project Objectives - We work with you to help you define your business objectives for the project, identify potential benefit areas, develop an initial issues list, identify your project team, and lay out an initial project plan. This gives your team a clear answer to the question, "Why are we doing this project?"
2. Develop System Requirements - We do this by first asking you business and environmental questions which define the basic structure and characteristics of your company. Based on your answers, we then create a detailed master list of requirements. Each requirement is then ranked according to importance and relevance within your organization. We try to make everyone feel like they are part of a team. This way they will take ownership of the project because they each have a stake in seeing the project succeed. We also help you to identify those top requirements that can serve as "key issues" to "weed out" unqualified vendors. Instead of focusing on every single requirement during the first cut, these key issues allow you to focus on the "show-stoppers." This lessens the chance that an unqualified vendor will get a foot in the door.
3. Qualify Vendors or Approach - Next we look for software packages that meet your needs. You can have the assurance that you will not fail to consider a qualified package just because you haven't heard of it. We use the "key issues" that you defined earlier in the process to identify the 3 to 6 most qualified vendors based upon their capabilities. Using a data base we can search for basic information on a large number of software packages. With our extensive search skills, you can be certain that the 3 to 6 software packages that make it to your short list are all qualified to meet your functional requirements.
4. Develop the Request for Proposal - The Request for Proposal (RFP) allows you to evaluate and score each vendor's package. You can simply walk each vendor through your preliminary scoring to verify their capabilities. The vendor then answers the RFP and demonstrates the software packages ability to meet your organizations requirements. The RFP should be included as an attachment to the final contract for the selected vendor.
5. Verify Software Capabilities through Demonstrations - Now is your chance for you to see if the software package lives up to the vendors sales pitch. Not what he says it can do, but what you see it do. During each demo, you verify and clarify the vendor's responses to your RFP. Make sure the vendor uses examples from your organization. Here is your chance to really determine how each package meets your critical requirements.
6. Compare Vendors - At this point, you will have gathered all the raw data about each package that you need to make your decision. Using our cross system matrix you can score each vendor package function by function, module by module. Now you can isolate the strengths and weaknesses of each package. You can also compare the "look and feel," "user friendliness," vendor technical direction, and your comfort level with the vendor's post-sales support personnel. You should also check each vendor's references, and how long they have been in the market place. Now the choice is yours. You are now equipped to make a logical decision.
7. System Audit Deliverable – Determined and prepare written system status. Recommend improvements if required to the hardware, software and network required to support the organization efficiently.



JD Edwards Managed Services

Realize the full worth of your JD Edwards implementation, post go live!

Planning and budgeting for post go live support is an often-overlooked but nevertheless critical aspect of a JD Edwards ERP solution. Post go live support services ensure business continuity, reduced TCO and improved application performance. With over 20 years of experience in JD Edwards consulting, Mitchell & Associates, Inc. is the right partner for support services that help you get the maximum return on your implementation.

Our services rely on the retained ERP product skills and program knowledge to ensure three key benefits to customers:

Providing support for the current ERP system
Providing enhancements and additional functionalities, quickly
Functioning as a knowledge center: defining and refining best practices; evaluating future technology
We provide support for various JD Edwards product lines through a wide range of support services
Support Phase is a critical component of the TCO for any ERP Project.
Data Migration Services – includes data architecture and converting global legacy applications.
Training Services – Comprehensive training is provided to fully maximize your software utilization.

Implementing and maintaining an ERP system is a big investment for an enterprise. An often overlooked fact is that Support or Maintenance costs form a significant portion of the Total Cost of Ownership (TCO) of any ERP project. Hence, optimizing on Support costs is an integral part of minimizing the TCO for any ERP project.

MAA reliability and credibility in providing JD Edwards ERP Support Services helps customers to completely focus on other priorities that are critical to business especially in the current dynamic business environment

Applications Maintenance Outsourcing

Business-critical applications are expected to run flawlessly and be up-to-date in supporting changing business needs at all times. MAA Application Maintenance Outsourcing services are backed by mature processes, project management expertise and skilled resources, ensuring business continuity and enabling overall stakeholder satisfaction. Our customers also enjoy timely delivery of the latest software releases when they entrust their applications management to us.

Application Migration and Re-engineering

The constantly changing technology landscape compels organizations to migrate applications from legacy to Open Standards based platforms. MAA highly skilled consultants re-engineer legacy applications using Application Foundation Layers (AFL), a cutting-edge technology developed by MAA Center of Excellence.  Application Foundation Layers provide a ready-made platform that expedites the migration process and results in substantial cost reduction.

Strategic Staffing

MAA maintains a large resource pool of multi-skilled consultants with extensive cross-industry experience. With its flexible delivery model and a state-of-the-art Global Development Center, MAA provides various staffing options that enable organizations to meet their business objectives.


MAA's CNC-on-Demand services are designed to provide state-of-the-art Configurable Network Computing (CNC) support to businesses across industries. Our services range from JD Edwards EnterpriseOne CNC to technical support for routine administration to onsite and remote support.


Delivering JD Edwards World-Class Customer Service

Mitchell & Associates is committed to providing innovative solutions and technological efficiencies that create greater value for customers. Our commitment is backed by more than 20 years of experience providing global information technology solutions to customers with best-in-class customer service. Year-over-year, our commitment to exceeding customer service expectations is most evident in the reference letters we've received since 1993 and the surveys that are conducted. Below are just a few of our satisfied customers.





JD Edwards Practice

J.D. Edwards EnterpriseOne represents the sixth generation of this unique software solution. Over our 24 years of helping customers, we've developed and integrated many different products. J.D. Edwards EnterpriseOne draws on the best of these architectures and brings together a comprehensive set of products under one umbrella.

J.D. Edwards EnterpriseOne also provides a path into the future for customers using the existing One World and World solutions. It can help you in automating the enterprise, and speed up transactions across the organization. These solutions are typically integrated with Supply Chain, HR and Payroll systems, E-procurement, E-Commerce and other ancillary applications.

Mitchell & Associates combine an integrated solutions approach, experienced project teams, and strong technology in our solutions to help organizations realize their goals. Our solutions are effective at streamlining business processes that cut across the functional areas of your business. They bring together fragmented operations, often replacing multiplicity of legacy systems. By sharing common information across an integrated set of application modules, J.D Edwards can speed up transactions that cross your business. For instance, it can consolidate financial records, providing you the ability to close the books faster and more accurately.

To learn more about the J.D. Edwards product line, please contact our organization.


Mitchell & Associates Company Information

Mitchell & Associates was founded in 1993 as a full service international computer consulting firm by Dwight Mitchell. The objective was to provide the best hardware and software support available to the end users of JD Edwards software solutions, and to that end we have accomplished our goal. The company has earned an excellent reputation for quality, with a proven track record for success, and 100% client satisfaction rating when it comes to J.D. Edwards implementations, upgrades, and enhancements

Technologies are expanding at an exponential rate. We understand this trend, and want to help. By continuing to grow and develop as an organization we now provide services on JD Edwards EnterpriseOne, One World Xe and the World software. Our projects are successful because we only provide services for JD Edwards software solutions.

Customer satisfaction is the top priority of everyone at our organization and the foundation of our business principle. Excellence is expected in the quality of work performed by every consultant, and we constantly exceed our clients expectations on projects. We focus on efficiency, flexibility and speed for a competitive advantage while enabling our customer’s success in every phase of business. Many of our consultants are former JD Edwards employees and are highly trained certified professionals. With a strong technical staff, dedication to client services, and success in project management it can only be a win/win situation.

In an effort of continuing education and improvement within our organization, we hold memberships in:

The American Management Association
The Institute of Management Consultants
The Project Management Institute



Nothing sells Mitchell & Associates better than our clients' viewpoints! That’s because installing J.D. Edwards solutions are a rewarding experience for companies of all sizes and complexities. We are proud of our many successes, and would like to share a partial listing with you.


JD Edwards Customer Satisfaction Letters

Mitchell & Associates is committed to providing innovative solutions and technological efficiencies that create greater value for customers. Our commitment is backed by more than 20 years of experience providing global information technology solutions to customers with best-in-class customer service. Year-over-year, our commitment to exceeding customer service expectations is most evident in the reference letters we receive and the surveys that are conducted.

Below is a partial listing of our clients.


ADT Security Systems Image Incorporated RIS Paper
American Bible Society International Nickel Sara Lee Foods
American Cyanamid Image Incorporated Schrock Cabinetry
Foundation of the Blind Liz Clairborne Showboat Casino
Bernard Chaus Merck and Company Showtime Networks
Calvin Klein Microwave Semi-Con Siemens Corporation
Devereaux Foundation Mutual Benefit Life Technical Wire
Donna Karan Mita Copiers Terumo Medical
Franklin Electronic MTV Networks Trump Plaza Casino
Guerlain Cosmetics Parfums Givenchy Twenty-One Club
Harbor Linen Prudential Property United States Testing
H.B. Fuller P&O Container Viacom International
Hilton International Rams Marketing Virgin Mobile
H&G Industries Rhodia Incorporated Weaver Popcorn


Ainsworth Electronic – Canada Cineplex Odeon – Canada
Mobil Oil - Africa AT&T – Puerto Rico
City of Zwolle – Netherlands Panalpina - Canada
Ashanti Goldfields – Africa Coca Cola - Puerto Rico
Roche Products - Puerto Rico Barcardi Rum - Puerto Rico
Fuji Photo – Canada Shell Oil - Africa
Braun – Canada Jordan Petroleum – Jordan
Stanley Tools - Canada Children’s Aid - Canada
Merck (MSD) - Czech Republic T.K.S Inc. - Netherlands



JD Edwards Industry Specific Solutions

The past two decades have seen a rapid evolution in information technology across all industries. Processing requirements have grown more complex. Due to convergence, globalization, and pure customer demand, service delivery channels have broadened. Today, you must use technology strategically throughout your organization to maximize operational efficiency and improve performance.

The list below represents just some of the industries and business models that are supported by and using J.D. Edwards EnterpriseOne. These software solutions have been designed to help nearly every market sector and are a result of years of research.

Automotive Life Sciences
Chemicals Mining
Construction Professional Services
Consumer Products Public Services
Energy Paper
Field Service Real Estate
Financial Services Telecomm
High Tech / Electronics Utilities
Homebuilders Wholesale Distribution
Industrial Manufacturing

For additional information on the J.D. Edwards EnterpriseOne and the benefits its solutions can bring to your business, please contact us.

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To send feedback, suggestions or to request information on JD Edwards software and services contact:
371 Hoes Lane, Suite 200, Piscataway, NJ USA | Tel: +1 (732) 699-0020 | Fax: +1 (732) 699-0021