JD Edwards Customer Relationship Management (CRM)
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With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne CRM software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.
JD Edwards Customer Relationship Management is a family of applications in Oracle's JD Edwards EnterpriseOne product line.
- Advanced Pricing
- Branch Scripting
- Case Management
- Customer Self Service
- Sales Force Automation
- Sales Order Management
- Service Management
- Solution Advisor
- Oracle CRM On Demand Integration Pack for JD Edwards EnterpriseOne: Lead to Order (PDF)
BENEFITS
- Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
- Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
- Sales solutions provide a single repository for customer and supply chain information: The EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
- Superior service solutions: JD Edwards EnterpriseOne service solutions, including EnterpriseOne Case Management and EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.
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