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JD Edwards Customer Relationship Management (CRM)

With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne CRM software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

JD Edwards Customer Relationship Management is a family of applications in Oracle's JD Edwards EnterpriseOne product line.

  • Advanced Pricing
  • Branch Scripting
  • Case Management
  • Customer Self Service
  • Sales Force Automation
  • Sales Order Management
  • Service Management
  • Solution Advisor
  • Oracle CRM On Demand Integration Pack for JD Edwards EnterpriseOne: Lead to Order (PDF)

 BENEFITS

  • Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
  • Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
  • Sales solutions provide a single repository for customer and supply chain information: The EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
  • Superior service solutions: JD Edwards EnterpriseOne service solutions, including EnterpriseOne Case Management and EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.
Last modified onFriday, 27 September 2013 08:25
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Dwight Mitchell

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